Warranty & Returns ELVYR
Warranty & Returns
At ELVYR, your satisfaction is our priority. We stand behind the quality of our products and are committed to providing a smooth and worry-free shopping experience.
Product Quality Assurance
All ELVYR skincare products are carefully inspected before shipping to ensure they meet our quality standards. Our products are shown to be effective and gentle when used as directed.
Because skincare products are personal-use items, we kindly ask customers to review all product details carefully before placing an order.
30-Day Return Policy
We offer a 30-day return policy from the date of delivery under the following conditions:
You are eligible for a return or replacement if:
- You received the wrong item
- The product arrived damaged or defective
- The product was leaking or broken upon arrival
To be eligible:
- The request must be made within 30 days of delivery
- The product must be unused, unopened, and in its original packaging
- Proof of purchase (order number) is required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used skincare products
- Items returned due to personal preference, skin reaction, or change of mind
If you have sensitive skin, we recommend performing a patch test before full application.
Refunds
Once your return is approved and received:
- Refunds will be issued to the original payment method
- Processing time: 5–10 business days, depending on your bank or payment provider
Shipping fees are non-refundable, unless the return is due to an error on our part.
Replacements
If your product arrives damaged or defective, we are happy to offer:
- A free replacement, or
- A full refund, based on your preference
Replacement items are shipped at no additional cost.
How to Request a Return or Replacement
Please contact our customer support team at:
Include the following information:
- Order number
- Clear photos of the item (if damaged or incorrect)
- A brief explanation of the issue
Our team will respond within 24–48 business hours.
Contact Us
If you have any questions about our Warranty & Returns policy, feel free to reach out. We’re always here to help.
💗 Thank you for choosing ELVYR — where skincare meets trust and care.